Design ideas & research
This apartment rental app provides a one-stop platform for landlords and talents to host or rent an apartment, mainly targeting international students who are new to the city. Providing comprehensive range of services such as the deposit payment gateway and live chat with landlords allow people to rent their new home efficiently.
Common issues in different stages of the user journey:
Problems
- App is not seen as credible
- Unfamiliar with the new environment
- Confusing app navigation
- No credit card
- Language barrier
- Unable to contact support team
- Low customer retention
Solutions
- Providng good reviews
- Invite to join the community group
- Clear navigation with dynamic colour system
- Providing multiple payment methods
- Language translation
- Live chat function
- Introduce attracive reward system
App walkthrough